Privacy Policy

Information Collected

• Full name, company name, phone number, email, and delivery address provided by the customer.
• Content of quotation requests, product specifications, documents, and communication history related to orders.
• Basic technical data upon website access, if legally recorded by operating tools.

Purpose of Use

• Product consultation, quotation preparation, order confirmation, and fulfillment.
• Delivery, invoicing, provision of documents, and after-sales support.
• Improvement of service quality, website protection, and fulfillment of legal obligations.

Scope of Sharing

Bao Lam JSC does not sell or exchange customers' personal information. Data is only shared to the extent necessary with shipping companies, payment providers, support service providers, or competent authorities upon legal request.

• Data recipients are only permitted to use the information for the assigned purpose.
• Data transfer for international orders is limited to information necessary for shipping and related procedures.

Storage and Protection

Information is stored for the period necessary to process requests, fulfill contracts, resolve complaints, and comply with accounting, tax, or legal obligations. Bao Lam JSC implements appropriate administrative and technical measures to restrict unauthorized access, use, or disclosure.

Customer Rights

• Request to view, update, or correct provided information.
• Request to cease using or delete data when no longer needed, except when continued retention is legally required.
• Submit questions or complaints regarding data processing via hotline 097-177-6083 or email info@baolamjsc.vn.

Policy Updates

This policy may be adjusted to align with company operations and current regulations. The new version will be published on this page and effective from the date of posting.