Sales Policy for Disposable Chopsticks Orders

Scope of Application

This policy applies to customers purchasing disposable wooden chopsticks, disposable bamboo chopsticks, packaged products or custom-logo products from Bao Lam JSC. The specific conditions of each order are stated in the confirmed quotation or contract.

Consultation and Quotation

• Quotations are based on material type, specifications, packaging design, printing requirements, quantity and delivery location.
• Validity period, taxes, shipping costs and delivery terms are stated on each quotation.
• Customers are kindly asked to confirm all specifications or approve samples before custom production begins.

Order Confirmation

An order is confirmed once both parties agree on specifications, quantity, schedule, delivery method and payment. For custom orders, Bao Lam JSC may request sample approval or a signed contract before production.

Payment

• Payment methods include bank transfer, cash on delivery or any other method agreed by both parties.
• The deposit schedule and the remaining payment are stated on the quotation or contract.
• Customers should clearly state their name and order code in the transfer description so that payments can be reconciled quickly.

Quality and Documentation

Products are inspected against the confirmed sample and specifications before delivery. Invoices, delivery notes, quality certificates or export documents are provided as agreed and as reasonably required for the order.