Warranty Policy for Disposable Chopsticks

Quality Commitment

Bao Lam JSC controls products according to the specifications, approved samples and standards agreed in the order. As disposable products, this policy focuses on receiving and resolving quality defects that fall under manufacturing responsibility.

Covered Cases

• Products with the wrong material, size, packaging specification or printed content compared with the approved sample.
• Products with manufacturing defects, mould, insect damage or deterioration despite being stored and transported as instructed.
• Short quantity or wrong item code compared with the delivery documents.

Claim Conditions

• Goods still have their packaging, lot label or information identifying the order.
• The customer provides photos, the affected quantity and a description of the actual condition.
• Notice is sent within the claim period stated in the contract; if there is no separate agreement, please contact us within 7 days of receiving the goods.

Resolution Methods

After verification, Bao Lam JSC may supply missing goods, replace defective goods, repack the products or agree on a corresponding price reduction. Reasonable costs arising from faults attributable to Bao Lam JSC will be agreed by both parties in advance.

Exclusions

• Damage caused by storage in damp places, near heat sources, chemicals or insects.
• Opened packaging, used goods or goods reprocessed without prior confirmation.
• Loss or damage in transit that falls under another party's responsibility according to the delivery terms.
• Damage caused by natural disasters, fire or force majeure events.